Amazon
Delivery Station Customer Service Associate, Delivery Station Liaison
Tonawanda, NY · Full-time · Posted Oct 27, 2026
- Experience
- Experience in Customer Service required; no years specified.
- Education
- High school or equivalent.
About the job
Provides hands-on customer support at a last-mile delivery warehouse, resolving delivery issues and coordinating with customers, warehouse staff, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their concerns.
- Coordinate with delivery partners and warehouse associates to address delivery issues and reschedule deliveries.
- Make timely customer-focused decisions and write clear, accurate responses.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, data base searching and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics, communication and presentation, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative