Amazon
Delivery Station Customer Service Associate, Delivery Station Liaison
Canton, MA · Full-time · Posted Oct 27, 2026
- Experience
- Experience in Customer Service required; no years specified.
- Education
- High school or equivalent
About the job
Provides in-person, phone, and email support at a last-mile delivery station, resolving delivery issues and coordinating with customers, warehouse staff, and delivery partners.
What you'll do
- Respond to customer concerns, set expectations, and make timely decisions to resolve delivery issues.
- Coordinate with warehouse associates and delivery partners, including for delivery rescheduling.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
USD 18.65 - 25.96 hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative