Amazon
Delivery Station Customer Service Associate, Delivery Station Liaison
Cohoes, NY · Full-time · Posted May 18, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-station customer support at a delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their concerns.
- Coordinate with delivery partners and warehouse teams to address delivery issues and customer requests.
- Work a flexible full-time schedule and meet the role’s physical and environmental requirements.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience prioritizing and managing time effectively in dynamic environments.
- Experience using computers and Microsoft Office tools, and familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; strong verbal and written communication; or merchandising/brand ambassador experience for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, PowerPoint, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative