Amazon
Delivery Station Customer Service Associate, Delivery Station Liaison
Greece, NY · Full-time · Posted Oct 8, 2026
- Experience
- Experience in Customer Service; no number of years stated.
- Education
- High school or equivalent.
About the job
Provides in-station, real-time customer support at a delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and respond to their issues.
- Resolve delivery problems, set expectations, and make timely decisions to achieve appropriate customer outcomes.
- Coordinate with warehouse staff and delivery partners, including for delivery rescheduling.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience prioritizing and managing time effectively in dynamic environments.
- Experience using computers, Microsoft Office tools, and computer- and web-based tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, PowerPoint
Model-written summary · the original posting is authoritative