Amazon
Delivery Station Customer Service Associate, Delivery Station Liaison
East Syracuse, NY · Full-time · Posted Oct 30, 2026
- Experience
- Experience in Customer Service; experience prioritizing and delivering projects on time in a fast-moving environment. No years specified.
- Education
- High school or equivalent
About the job
Provides in-person, phone, and email support at a delivery station, resolving delivery issues and coordinating with customers, warehouse staff, and delivery partners.
What you'll do
- Respond to customer questions and resolve delivery issues, setting clear expectations.
- Coordinate with delivery partners and warehouse associates, including when customers reschedule deliveries.
- Work a flexible full-time schedule and perform physical tasks such as lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel).
- Experience prioritizing and delivering projects on time in a fast-moving environment; familiarity with multiple web browsers, data base searching and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, written and verbal communication and presentation, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative