Amazon
Delivery Station Customer Service Associate, DSL
West Chicago, IL · Full-time · Posted Oct 27, 2026
- Experience
- Experience in Customer Service required; no number of years stated.
- Education
- High school or equivalent.
About the job
Provides in-station, real-time customer support at a delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their issues.
- Coordinate with delivery partners and warehouse associates to address delivery problems and customer requests.
- Work a flexible full-time schedule and perform physical tasks, including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school diploma or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative