Amazon
Delivery Station Customer Service Associate, DSL
Coraopolis, PA · Full-time · Posted Mar 27, 2026
- Experience
- Experience in Customer Service required; no number of years stated.
- Education
- High School diploma or equivalent.
About the job
Provides in-station customer support at a delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and respond to their concerns.
- Resolve delivery issues, set expectations, and make timely customer-focused decisions.
- Coordinate with warehouse associates and delivery partners, including helping reschedule deliveries.
What they ask for
- High School diploma or equivalent.
- Experience in Customer Service.
- Experience using Windows Operating Systems and Microsoft Outlook.
- Experience prioritizing work time; familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent, or experience in an industry role.
- Experience with performance metrics and key performance indicators; strong verbal and written communication skills; or experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Windows Operating Systems, Microsoft Outlook, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative