Amazon
Delivery Station Customer Service Associate, DSL
Jacksonville, FL · Full-time · Posted Sep 28, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-station customer support at a last-mile delivery warehouse, resolving package and delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their needs and set appropriate expectations.
- Resolve delivery issues and make timely decisions to improve customer outcomes, including coordinating delivery rescheduling.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; strong communication skills; or merchandising/brand ambassador experience for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative