Amazon
Delivery Station Customer Service Associate, DSL
Macon, GA · Full-time · Posted Oct 1, 2026
- Experience
- Customer Service experience required; no number of years stated.
- Education
- High school or equivalent
About the job
Provides hands-on customer support at a delivery station, resolving package and delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their needs and respond clearly.
- Resolve delivery issues, set expectations, and make timely decisions to achieve appropriate customer outcomes.
- Coordinate with delivery partners and warehouse associates, including on delivery rescheduling.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer and web based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, written and verbal communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, computer and web based tools
Model-written summary · the original posting is authoritative