Amazon
Delivery Station Customer Service Associate, DSL
Cypress, TX · Full-time · Posted Sep 26, 2026
- Experience
- Experience in Customer Service is required; no years specified.
- Education
- High school or equivalent.
About the job
Provides hands-on customer support at a last-mile delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their concerns and set appropriate expectations.
- Resolve delivery issues and coordinate actions such as rescheduling with delivery partners.
- Work a flexible full-time schedule and perform warehouse physical tasks, including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience using computers and Microsoft Office tools such as Outlook, Word, Excel and PowerPoint.
- Experience prioritizing and managing time effectively in dynamic environments; experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Microsoft Office, Outlook, Word, Excel, PowerPoint, SharePoint
Model-written summary · the original posting is authoritative