Amazon
Delivery Station Customer Service Associate, DSL
Sturtevant, WI · Full-time · Posted Sep 24, 2026
- Experience
- Experience in Customer Service required; no years specified.
- Education
- High school or equivalent
About the job
Provides in-station, real-time customer support at a last-mile delivery warehouse, resolving delivery issues and helping customers receive packages as promised.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their issues and set appropriate expectations.
- Resolve delivery problems and coordinate with warehouse associates and delivery partners, including delivery rescheduling.
- Write concise, accurate customer responses and make timely decisions to achieve appropriate customer outcomes.
What they ask for
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, data base searching and instant messenger tools
Nice to have
- Bachelor's degree or equivalent
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or a merchandising/brand ambassador team for a nationally recognized consumer brand
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative