Amazon
Delivery Station Customer Service Associate, DSL
Richmond, VA · Full-time · Posted Sep 9, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent
About the job
Provides in-person, phone, and email customer support at a delivery station, resolving delivery issues and coordinating with warehouse staff and delivery partners.
What you'll do
- Respond to customer questions and resolve package or delivery issues, setting clear expectations.
- Coordinate with delivery partners and warehouse associates, including when deliveries need to be rescheduled.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking during shifts up to 12 hours.
What they ask for
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, data base searching and instant messenger tools
Nice to have
- Bachelor's degree or equivalent
- Experience with performance metrics, communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative