Amazon
Delivery Station Customer Service Associate, DSL
Plymouth, MA · Full-time · Posted Jul 22, 2026
- Experience
- Experience in Customer Service; no number of years stated.
- Education
- High school or equivalent
About the job
Provides in-station customer support at a last-mile delivery warehouse, resolving delivery issues and coordinating with customers, warehouse staff, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and respond to their needs.
- Resolve delivery issues, set expectations, and make timely decisions to improve customer outcomes.
- Coordinate with delivery partners and warehouse associates, including on delivery rescheduling.
What they ask for
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel
- Experience prioritizing and managing time effectively in dynamic environments; experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
Nice to have
- Bachelor's degree or equivalent
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or merchandising/brand ambassador work for a nationally recognized consumer brand
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Microsoft Office, Outlook, Word, Excel, SharePoint
Model-written summary · the original posting is authoritative