Amazon
Delivery Station Customer Service Associate, DSL
Conklin, NY · Full-time · Posted Oct 1, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-station, real-time customer support at a last-mile delivery warehouse, resolving delivery issues and coordinating with customers, warehouse staff, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their issues.
- Coordinate delivery guidance and rescheduling with warehouse associates and delivery partners.
- Work a flexible full-time schedule and perform physical tasks, including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer and web based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, computer and web based tools
Model-written summary · the original posting is authoritative