Amazon
Delivery Station Customer Service Associate, DSL
Middleborough, MA · Full-time · Posted Jun 22, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent
About the job
Provides in-station customer support at a delivery warehouse, resolving delivery issues and coordinating with customers, warehouse staff, and delivery partners.
What you'll do
- Assist customers in person, by phone, and by email; understand and resolve their concerns.
- Coordinate with delivery partners and warehouse staff on delivery issues and rescheduling.
- Work a flexible full-time schedule and perform the stated physical tasks in varying environmental conditions.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time in dynamic environments; familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; strong verbal and written communication; or merchandising/brand ambassador experience for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative