Amazon
Delivery Station Customer Service Associate, DSL
East Syracuse, NY · Full-time · Posted Sep 16, 2026
- Experience
- Experience in Customer Service and the other experience listed in the basic qualifications; no years specified.
- Education
- High school or equivalent
About the job
Provides hands-on, in-station customer support at a delivery warehouse, resolving delivery issues and helping customers receive packages as promised.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their issues.
- Coordinate with warehouse associates and delivery partners to address delivery problems and rescheduling needs.
- Work a flexible full-time schedule and perform the listed physical tasks and warehouse-environment duties.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, written and verbal communication and presentations, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (starting pay; pay type not stated)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative