Amazon
Delivery Station Customer Service Associate, DSL
Milton, FL · Full-time · Posted Oct 1, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent
About the job
Provides in-person, phone, and email support at a delivery station, resolving package delivery issues and helping customers receive accurate, timely service.
What you'll do
- Respond to customer questions and resolve delivery issues, setting appropriate expectations.
- Coordinate with warehouse associates and delivery partners, including for delivery rescheduling.
- Write clear, concise, accurate responses and make timely customer-focused decisions.
What they ask for
- High school or equivalent
- Experience in Customer Service
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
- Experience prioritizing and managing time effectively in dynamic environments; experience with computer and web based tools
Nice to have
- Bachelor's degree or equivalent
- Experience with performance metrics, communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand
Pay
18.65 - 25.96 USD hourly (starting pay; base salary)
Tools
Microsoft Office, Outlook, Word, Excel, computer and web based tools
Model-written summary · the original posting is authoritative