Amazon
Delivery Station Customer Service Associate, DSL
Lansing, MI · Full-time · Posted Sep 8, 2026
- Experience
- Experience in Customer Service; experience with computers and Microsoft Office, computer- and web-based tools, and prioritizing and managing time in dynamic environments.
- Education
- High school or equivalent.
About the job
Provides in-station customer support at a delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their concerns and set appropriate expectations.
- Resolve delivery issues and coordinate with delivery partners, including when customers need to reschedule deliveries.
- Write clear, accurate customer responses and make timely decisions to achieve appropriate customer outcomes.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; strong verbal and written communication; or merchandising/brand ambassador experience for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative