Amazon
Delivery Station Customer Service Associate, DSL
Florence, SC · Full-time · Posted Oct 1, 2026
- Education
- High school or equivalent
About the job
Provides in-station customer support at a last-mile delivery warehouse, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand and resolve their issues.
- Coordinate delivery guidance and rescheduling with delivery partners, and address delivery problems promptly.
- Make sound customer-focused decisions and provide clear, accurate written responses.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer and web based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, written and verbal communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base pay)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative