Amazon
Delivery Station Customer Service Associate, DSL
Lowell, AR · Full-time · Posted Sep 30, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email support at a delivery station, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Communicate with customers and respond to package and delivery questions.
- Resolve issues, set expectations, and make timely customer-focused decisions.
- Coordinate delivery changes and issues with delivery partners and warehouse associates.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, written and verbal communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative