Amazon
Delivery Station Customer Service Associate, DSL
Rutherford, NJ · Full-time · Posted Sep 23, 2026
- Experience
- Experience in Customer Service; experience with computers and Microsoft Office; experience with computer and web-based tools; experience prioritizing and managing time in dynamic environments. No years specified.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email support at a delivery station, resolving delivery issues and helping customers receive packages as promised.
What you'll do
- Communicate with customers and coordinate with warehouse associates and delivery partners about delivery needs and issues.
- Understand customer concerns, set expectations, and make timely decisions to resolve problems.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, communication and presentations, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
20.52 - 28.55 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative