Amazon
Delivery Station Customer Service Associate, DSL
Valencia, CA · Full-time · Posted Aug 13, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email support at a delivery station, resolving delivery issues and helping customers receive packages as promised.
What you'll do
- Communicate with customers and delivery partners; provide accurate package information and set expectations.
- Identify and resolve delivery issues, including coordinating delivery rescheduling with delivery partners.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, data base searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or work on a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative