Amazon
Delivery Station Customer Service Associate, DSL
Walker, MI · Full-time · Posted Oct 27, 2026
- Education
- High school or equivalent
About the job
Provides hands-on, in-station customer support at a last-mile delivery warehouse, resolving delivery issues and helping customers receive their packages as promised.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their issues and set appropriate expectations.
- Resolve delivery problems, make customer-focused decisions, and coordinate with warehouse associates and delivery partners.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer and web based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (starting pay)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative