Amazon
Delivery Station Customer Service Associate, DSL
Carteret, NJ · Full-time · Posted Oct 4, 2026
- Experience
- Experience in Customer Service is required; no specific number of years stated.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email support at a delivery station, resolving package-delivery issues and coordinating with warehouse staff and delivery partners to improve customer experience.
What you'll do
- Respond to customer questions and resolve delivery issues, setting clear expectations.
- Coordinate with warehouse associates and delivery partners, including for delivery rescheduling.
- Work a flexible full-time schedule and perform physical tasks such as lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school diploma or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics, communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (starting pay; hourly rate)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative