Amazon
Delivery Station Customer Service Associate, DSL
Linden, NJ · Full-time · Posted Sep 25, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email customer support at a delivery station, resolving delivery issues and coordinating with warehouse staff and delivery partners.
What you'll do
- Respond to customer questions and resolve delivery problems, setting appropriate expectations.
- Coordinate with delivery partners and warehouse associates, including when customers need to reschedule deliveries.
- Work a flexible full-time schedule and perform physical tasks such as lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer and web based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, communication and presentation, or a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative