Amazon
Delivery Station Customer Service Associate, DSL
Houston, TX · Full-time · Posted Sep 17, 2026
- Experience
- Experience in Customer Service; experience working with computers and Microsoft Office; experience prioritizing and managing time effectively in dynamic environments.
- Education
- High school or equivalent.
About the job
Provides hands-on customer support at a delivery station, resolving package and delivery issues and coordinating with warehouse staff and delivery partners.
What you'll do
- Communicate with customers in person, by phone, and by email; understand their concerns and set appropriate expectations.
- Resolve delivery issues, help customers with delivery changes, and coordinate with delivery partners and warehouse associates.
- Work a flexible full-time schedule and perform physical tasks including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time effectively in dynamic environments; familiarity with multiple web browsers, database searching, and instant messenger tools.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators; written and verbal communication and presentation; or work on a merchandising/brand ambassador team for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative