Amazon
Delivery Station Customer Service Associate
City Of Industry, CA · Full-time · Posted Oct 27, 2026
- Experience
- Experience in Customer Service; experience with computers and Microsoft Office; experience prioritizing and managing time in dynamic environments; experience with computer- and web-based tools.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email support at a delivery station, resolving delivery issues and coordinating with customers, warehouse associates, and delivery partners.
What you'll do
- Respond to customer questions and resolve delivery issues, setting appropriate expectations.
- Coordinate with delivery partners and warehouse staff, including for delivery rescheduling.
- Write clear, accurate customer responses and make timely decisions to improve customer outcomes.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers, Microsoft Office (including Outlook, Word, and Excel), and computer- and web-based tools.
- Experience prioritizing and managing time effectively in dynamic environments.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and key performance indicators, communication and presentation, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel
Model-written summary · the original posting is authoritative