Amazon
Delivery Station Customer Service Associate - FT(40 Hours) - DDX2 - McKinney, TX
McKinney, TX · Full-time · Posted Feb 9, 2024
- Experience
- No years specified; previous customer service experience required.
- Education
- High School or equivalent diploma.
About the job
Provides hands-on customer support at a delivery station, helping customers resolve package issues and receive accurate, timely information.
What you'll do
- Handle difficult customer situations by phone and email, prioritizing customer needs and gathering feedback.
- Analyze information and resolve customer-facing issues; help improve workflows and service quality.
- Perform warehouse duties, including lifting up to 49 pounds and standing or moving during shifts of up to 12 hours.
What they ask for
- High school diploma or equivalent.
- Previous customer service experience.
- Ability to prioritize work effectively.
- Experience with Windows Operating Systems and Microsoft Outlook; familiarity with multiple web browsers, database searching, and instant messenger tools.
Nice to have
- Bachelor Degree or equivalent work-related experience.
- Communication skills and experience understanding performance metrics and developing them to track progress against key performance indicators.
Pay
$18.45/hour (base pay)
Tools
Windows Operating Systems, Microsoft Outlook, web browsers, data base searching, instant messenger tools
Model-written summary · the original posting is authoritative