Amazon
Delivery Station Customer Service Associate, SDS
Indianapolis, IN · Full-time · Posted Aug 6, 2026
- Experience
- Experience in Customer Service; no years specified.
- Education
- High school or equivalent.
About the job
Provides in-person, phone, and email support at a delivery station, resolving delivery issues and helping customers receive packages as promised.
What you'll do
- Communicate with customers and delivery partners, understand customer needs, and set appropriate expectations.
- Resolve delivery issues and make timely decisions to achieve appropriate customer outcomes.
- Work a flexible full-time schedule and perform the stated physical tasks in a delivery-station environment.
What they ask for
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office, including Outlook, Word, and Excel.
- Experience prioritizing and managing time effectively in dynamic environments; experience with basic web-based tools such as SharePoint.
Nice to have
- Bachelor's degree or equivalent.
- Experience with performance metrics and KPIs, written and verbal communication and presentation, or merchandising/brand ambassador work for a nationally recognized consumer brand.
Pay
18.65 - 25.96 USD hourly (base salary)
Tools
Microsoft Office, Outlook, Word, Excel, SharePoint
Model-written summary · the original posting is authoritative