Director - Applied Science, Amazon Connect

What you'll do

• Define and execute a unified science strategy and aligned organizational plan for continuous optimization across Connect experiences.
• Lead the existing applied science team and potentially data integrations engineers; identify needs for additional applied scientists.
• Collaborate on science initiatives across AWS organizations, including Bedrock, AGI, Q, and Transcribe.

What they ask for

• MS in CS, Machine Learning, Statistics, Operations Research, or similar.
• 10 years of hands-on experience in predictive modeling and large data analysis.
• Expertise in Machine Learning applied to large-scale generative models, with strong ML breadth and depth.
• Strong skills with SQL and Spark/Python/Perl (or similar); communication, data presentation, and problem-solving skills.

Nice to have

• PhD in Computer Science, Machine Learning, Statistics, or Operations Research.
• 15 years of industry experience in ML; superior ML breadth and depth, expert SQL and Spark/Python/Perl (or similar), and superior problem solving.

Pay

288,700.00 - 350,000.00 USD annually (base salary); 262,500.00 - 350,000.00 USD annually (base salary)

Tools

Machine Learning, SQL, Spark, Python, Perl, Bedrock, AGI, Q

AI focus

Define science strategy and lead generative AI and machine learning innovation for AI-powered self-service, agent assistance, manager assistance, and customer engagement experiences.