Amazon
Director, Customer Service Analytics
$143K–$194K
Newark, NJ · Director · Full-time · Posted May 7, 2026
- Experience
- 7+ years equivalent relevant experience in a data driven/analytical role, or 5+ years with an advanced/technical degree in a listed or similar field.
- Education
- Advanced/technical degree in Analytics, Business, Operations Research, Economics, Mathematics, Statistics, Engineering, Sciences (Political or Natural) or similar field is an alternative to the 7+ years experience requirement.
About the job
Designs and improves customer service analytics and reporting, turning data into KPIs, dashboards, and actionable insights for leadership.
What you'll do
- Build and optimize BI solutions, executive reporting, and self-service dashboards.
- Analyze metric drivers and variances, and communicate findings through concise visualizations and business reviews.
- Maintain data governance and quality while partnering across teams to align reporting with business goals.
What they ask for
- Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.
- Experience running projects across multiple functions with diverse stakeholder groups (cross functional, cross-geo).
Nice to have
- Experience supporting executive reporting and business reviews.
- 2+ years prior experience in customer service analytics; understanding of data governance principles and practices.
Pay
143,400.00 - 194,000.00 USD annually (base salary)
Tools
Excel, Pivot Tables, SQL, Tableau
Model-written summary · the original posting is authoritative