Amazon
Enterprise Customer Success Manager, ASCS - Amazon Freight
$113K–$160K
Bellevue, WA +2 · Manager · Full-time · Posted Sep 3, 2026
- Location
- Bellevue, WA
Santa Monica, CA
Chicago, IL - Experience
- Preferred: 5+ years of B2B or enterprise sales focused on hunting new business.
- Education
- Bachelor's degree or equivalent
About the job
Owns operational relationships with Amazon Freight’s largest enterprise shippers, identifies service issues, and coordinates internal teams to resolve them and improve customer performance.
What you'll do
- Manage customer operational relationships across TL, IMDL, and LTL freight modes; serve as the primary point of contact.
- Identify and quantify operational defects, lead performance reviews and recovery plans, and communicate escalations and progress to customer executives.
- Coordinate internal teams and customers to resolve issues, report account performance, and improve operational inputs.
What they ask for
- Bachelor's degree or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
Nice to have
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience; experience identifying trends and needs to improve an already closed large-scale technology deal
Pay
USD 113,100.00 - 160,000.00 annually (base salary)
Tools
Salesforce, Microsoft Office
Model-written summary · the original posting is authoritative