Amazon
Enterprise Customer Success Manager, ASCS - Amazon Freight
$113K–$160K
Bellevue, WA +2 · Manager · Full-time · Posted Oct 20, 2026
- Location
- Bellevue, WA
Santa Monica, CA
Chicago, IL - Experience
- No minimum years specified for required experience; preferred: 5+ years of B2B or enterprise sales focused on hunting new business.
- Education
- Bachelor's degree or equivalent.
About the job
Owns operational relationships with Amazon Freight’s largest enterprise shippers and coordinates internal teams to resolve service issues and improve customer outcomes.
What you'll do
- Manage enterprise customer operational relationships across TL, IMDL, and LTL freight modes; identify and quantify systemic service issues.
- Coordinate cross-functional resolution efforts, recovery programs, and customer communications, including executive escalations and Quarterly Business Reviews.
- Own account reporting and performance narratives, and work with customers to improve operational inputs and reduce costs.
What they ask for
- Bachelor's degree or equivalent.
- Experience positioning and selling innovative solutions to new and existing customers and market segments.
- Experience with sales CRM tools such as Salesforce or similar software.
- Experience with Microsoft Office products and applications.
Nice to have
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience.
- Knowledge of procurement and source to pay processes and solutions or equivalent experience; experience improving an already closed large-scale technology deal.
Pay
USD 113,100.00 - 160,000.00 annually base salary (USA, CA, Santa Monica); USD 113,100.00 - 160,000.00 annually base salary (USA, IL, Chicago); USD 113,100.00 - 160,000.00 annually base salary (USA, WA, Bellevue)
Tools
Salesforce, Microsoft Office
Model-written summary · the original posting is authoritative