Amazon
Enterprise Support Leader - Strategic Accounts
$231K–$313K
Cupertino, CA · Full-time · Posted Oct 8, 2026
- Education
- Bachelor's degree
About the job
Leads enterprise AWS support operations for strategic accounts, resolving customer issues and advising on service performance, disruptions, and AWS architecture.
What you'll do
- Oversee assigned enterprise accounts and support cases, coordinating with AWS engineers to resolve customer concerns.
- Analyze and present operational performance, service disruptions, metrics, and pre-launch plans to customers.
- Recommend how AWS offerings fit customer architectures and advocate for customer requirements internally.
What they ask for
- Bachelor's degree
- Executive leadership ability
- Ability to hold AWS technical conversations
Nice to have
- Master's degree
Pay
231,200.00 - 312,800.00 USD annually (base salary)
Tools
AWS, Linux, Windows
AI focus
Works within the AWS Applied AI Solutions organization; the role description does not specify AI-related duties.
Model-written summary · the original posting is authoritative