Amazon
Enterprise Support Leader - Strategic Accounts , Enterprise Support - Strategic accounts
$231K–$313K
Sunnyvale, CA +1 · Full-time · Posted Oct 28, 2026
- Location
- Sunnyvale, CA
San Francisco, CA - Education
- Bachelor's degree
About the job
Leads enterprise AWS support for strategic accounts, overseeing customer issues and performance reviews while coordinating with AWS engineers and advocating for customer needs.
What you'll do
- Manage assigned enterprise accounts and oversee support cases; work with AWS engineers to resolve customer issues.
- Analyze and present operational performance, service disruptions, metrics, and pre-launch plans to customers.
- Recommend how AWS offerings fit customer architectures and represent customer requirements internally.
What they ask for
- Bachelor's degree
- Experience in people management
Nice to have
- Master's degree
Pay
USD 231,200.00 - 312,800.00 annually base salary (USA, CA, San Francisco); USD 231,200.00 - 312,800.00 annually base salary (USA, CA, Sunnyvale)
Tools
AWS, Linux, Windows
Model-written summary · the original posting is authoritative