Amazon
Enterprise Support Manager, ES-NAMER-SUP
$186K–$263K
New York, NY +1 · Manager · Full-time · Posted Oct 27, 2026
- Location
- New York, NY
San Francisco, CA - Experience
- 4+ years of technical team management; 5+ years of direct customer engagement focused on senior executives.
- Education
- Bachelor's degree in Computer Science, Math, or a related field.
About the job
Leads technical support teams that solve customer problems across application stacks and enterprise systems, with a focus on senior customer engagement.
What you'll do
- Lead teams responsible for technical support and customer problem-solving.
- Engage directly with customers, including senior executives.
- Travel up to 25%.
What they ask for
- 4+ years of technical team management experience.
- 5+ years of direct customer engagement focused on supporting Vice President- and C-level executives.
- Bachelor's degree in Computer Science, Math, or a related field.
- Experience working with enterprise software companies.
Nice to have
- Experience improving support processes and technical support; systems administration, network engineering, or software development engineering.
- Experience in technical account management, business relationship management, or consulting; experience with AWS services or other cloud offerings.
Pay
194,300.00 - 262,800.00 USD annually (base salary); 185,800.00 - 251,400.00 USD annually (base salary)
Tools
Linux, Windows, AWS services
Model-written summary · the original posting is authoritative