Amazon
Escalations Manager, AWS Payments and Fraud Prevention Escalations
$121K–$164K
Seattle, WA · Manager · Full-time · Posted Aug 5, 2026
- Experience
- 5+ years of compliance, audit or risk management experience.
- Education
- Bachelor's degree or equivalent.
About the job
Manage customer escalations caused by AWS Payments and Fraud Prevention actions, make time-sensitive enforcement decisions, and improve processes to prevent recurring issues.
What you'll do
- Investigate disputed enforcement actions, decide on resolution, and prepare customer communications and internal summaries.
- Triage real-time fraud signals, coordinate decisions across teams, and communicate outcomes to senior stakeholders.
- Build and maintain escalation procedures and use case patterns to drive process and policy improvements.
What they ask for
- 5+ years of compliance, audit or risk management experience.
- Bachelor's degree or equivalent.
- Advanced knowledge of Microsoft Office products and applications.
- Experience making enforcement decisions under ambiguity and time pressure, communicating investigation outcomes to senior stakeholders, and working cross-functionally.
Nice to have
- Experience with AWS services, cloud infrastructure, or SaaS payment systems.
- Experience with fraud detection models, payment processing, operational SOPs, mentoring investigators, or SQL.
Pay
121,200.00 - 163,900.00 USD annually (base salary)
Tools
Microsoft Office, AWS services, SQL
Model-written summary · the original posting is authoritative