Amazon
Facility Operations Center Engineer, ADC InfraOps FOC
Arlington, VA · Full-time · Posted Apr 14, 2026
- Experience
- 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent; 1+ years of customer-facing IT role or physical security systems/infrastructure work experience. Preferred: 3+ years of Microsoft Office products and applications experience and 3+ years of customer service experience.
- Education
- Bachelor's degree in engineering or equivalent.
- Visa sponsorship
- Must be a US Citizen; must currently possess and maintain an active TS/SCI security clearance with polygraph, and opt into a commensurate clearance for each government agency for which they perform AWS work.
About the job
Monitors data center physical infrastructure around the clock, responds to critical alarms, and coordinates communications and support for onsite operations teams.
What you'll do
- Monitor facility infrastructure and respond to, acknowledge, investigate, and dispatch critical alarms.
- Perform change management tasks and create and issue tickets.
- Support onsite operations teams and communicate alarm and event notifications in a 24/7 environment.
What they ask for
- 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent.
- Experience documenting technical customer issues and 1+ years of customer facing IT role or physical security systems/infrastructure work experience.
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
- Must be a US Citizen and opt into a commensurate clearance for each government agency for which they perform AWS work.
Nice to have
- Experience troubleshooting and debugging technical systems.
- 3+ years of Microsoft Office products and applications experience; 3+ years of customer service experience.
Pay
37.00 - 65.00 USD hourly (base salary)
Tools
Microsoft Office
Model-written summary · the original posting is authoritative