Amazon
Facility Operations Center Engineer, ADC InfraOps FOC
Arlington, VA · Full-time · Posted Sep 1, 2026
- Experience
- 2+ years of relevant work experience; 1+ years of customer-facing IT or physical security systems/infrastructure work.
- Visa sponsorship
- Must be a US citizen; requires a current, active TS/SCI security clearance with Polygraph, maintained, and a commensurate clearance for each government agency for which the candidate performs AWS work.
About the job
Monitors AWS data center physical infrastructure around the clock, responds to critical alarms, and coordinates communications and support for onsite operations teams.
What you'll do
- Monitor facility infrastructure and life-safety systems; respond to, acknowledge, investigate, and dispatch critical alarms.
- Perform change management tasks and create and issue tickets.
- Communicate alarm and event notifications and support onsite operations teams, including during emergencies.
What they ask for
- Experience in technical support or troubleshooting and documenting findings.
- At least 1 year in a customer-facing IT role or physical security systems/infrastructure work.
- Current, active US Government Security Clearance of TS/SCI with Polygraph; must be a US citizen and maintain the clearance.
- Proficient computer and communication skills; able to work rotating shifts, overtime, nights, weekends, and holidays in a 24/7 environment.
Nice to have
- Experience with BMS and EPMS control systems and data collection or trending.
- At least 2 years of Microsoft Office products and applications experience; at least 3 years of customer service experience.
Pay
37.64 - 65.91 USD hourly (base salary)
Tools
BMS, EPMS, Microsoft Office
Model-written summary · the original posting is authoritative