Amazon
Facility Operations Center Engineer, ADC InfraOps FOC
Denver, CO · Full-time · Posted Oct 1, 2026
- Experience
- 2+ years of relevant work experience; 1+ years of customer-facing IT or physical security systems/infrastructure work experience.
About the job
Monitors AWS data center physical infrastructure around the clock, responds to critical alarms, and coordinates support and communications with onsite operations teams.
What you'll do
- Monitor facility infrastructure systems and respond to, acknowledge, investigate, and dispatch critical alarms.
- Perform change management tasks and create and issue tickets.
- Support onsite operations teams and communicate alarm and event notifications during normal and emergency operations.
What they ask for
- Experience troubleshooting and documenting findings, or experience in technical support.
- At least 1 year of customer-facing IT, or physical security systems/infrastructure, work experience.
- Current, active US Government TS/SCI security clearance with polygraph.
- US citizenship; must maintain the clearance and opt into a commensurate clearance for each government agency for which AWS work is performed.
Nice to have
- Experience with BMS and EPMS control systems and data collection or trending.
- At least 2 years of Microsoft Office products and applications experience; 3+ years of customer service experience.
Pay
37.64 - 65.91 USD hourly (base salary)
Tools
BMS, EPMS, Microsoft Office
Model-written summary · the original posting is authoritative