Amazon
Facility Operations Center Engineer, ADC InfraOps FOC
Arlington, VA · Full-time · Posted Sep 1, 2026
- Experience
- 2+ years of relevant work experience; 1+ years in a customer-facing IT role or physical security systems/infrastructure work experience.
- Visa sponsorship
- Must be a US Citizen; must currently possess and maintain an active TS/SCI security clearance with polygraph and opt into a commensurate clearance for each government agency for which performing AWS work.
About the job
Monitors AWS data center physical infrastructure around the clock, responds to alarms, and coordinates communications and support for onsite operations teams.
What you'll do
- Monitor facility infrastructure systems and respond to, acknowledge, investigate, and dispatch critical alarms.
- Perform change-management tasks and create and issue tickets.
- Support onsite operations teams and communicate alarm and event notifications during normal and emergency operations.
What they ask for
- Experience troubleshooting and documenting findings, or experience in technical support.
- At least 1 year of customer-facing IT experience or physical security systems/infrastructure work experience.
- Current, active US Government Security Clearance of TS/SCI with Polygraph; must be a US Citizen and opt into commensurate agency clearances for AWS work.
- Proficient computer and communication skills; able to work shifts, overtime, and rotating schedules in a 24X7 environment.
Nice to have
- Experience with BMS and EPMS control systems and data collection or trending.
- At least 2 years of Microsoft Office products and applications experience; 3+ years of customer service experience.
Pay
37.64 - 65.91 USD hourly (base salary)
Tools
BMS, EPMS, Microsoft Office
Model-written summary · the original posting is authoritative