Amazon
Facility Operations Center Engineer, ADC InfraOps FOC
Denver, CO · Full-time · Posted Apr 14, 2026
- Experience
- 3+ years of technical support experience, or a Bachelor's degree in engineering or equivalent; also requires 1+ years of customer-facing IT role or physical security systems/infrastructure work experience.
- Education
- Bachelor's degree in engineering or equivalent.
About the job
Monitors AWS data center physical infrastructure around the clock, handling critical alarms and coordinating communications and operational support to help maintain safety, availability, and reliability.
What you'll do
- Respond to, acknowledge, investigate, and dispatch critical alarms; create and issue tickets.
- Monitor facility infrastructure and perform change management tasks.
- Support onsite operations teams and act as a communications hub during normal and emergency operations.
What they ask for
- 3+ years of technical support experience, or a Bachelor's degree in engineering or equivalent.
- Experience documenting technical customer issues and 1+ years in a customer-facing IT role or physical security systems/infrastructure work.
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
- US citizenship; must maintain the clearance and opt into a commensurate clearance for each government agency for which performing AWS work.
Nice to have
- Experience troubleshooting and debugging technical systems.
- 3+ years of customer service experience and 3+ years of Microsoft Office products and applications experience.
Pay
37.00 - 65.00 USD hourly (base salary)
Tools
Microsoft Office
Model-written summary · the original posting is authoritative