Amazon
Field Service Engineer, PSO, Amazon Prime Air
$129K–$175K
Philadelphia, PA +3 · Full-time · Posted Aug 10, 2026
- Location
- Philadelphia, PA
Etna, OH
North Randall, OH
Pontiac, MI - Experience
- 3+ years of technical troubleshooting or similar experience; preferred qualifications include 2+ years of technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
- Education
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
- Visa sponsorship
- The position may require a deemed export control license; placement depends on Amazon's ability to apply for and obtain one on the candidate's behalf.
About the job
Supports reliable Prime Air drone operations by troubleshooting field issues, coordinating site launches, and driving system improvements with engineering, maintenance, and operations teams.
What you'll do
- Troubleshoot daily system performance anomalies and provide solutions to operations and maintenance teams.
- Support new site launches and lead cross-functional investigations to improve drone performance.
- Use operational data to drive system improvements and maintain technical procedure documentation.
What they ask for
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
- 3+ years of technical troubleshooting or similar experience.
Nice to have
- Experience in project management.
- Experience with JIRA, Confluence, or other Agile tools; 2+ years troubleshooting electromechanical, aerospace, robotics, or automotive systems; or experience supporting an operational environment.
Pay
129,200.00 - 174,800.00 USD annually (base salary); 129,200.00 - 174,800.00 USD annually (base salary); 129,200.00 - 174,800.00 USD annually (base salary); 129,200.00 - 174,800.00 USD annually (base salary)
Tools
JIRA, Confluence
Model-written summary · the original posting is authoritative