Amazon
Field Support Engineer, Fauna
$104K–$182K
Sunnyvale, CA · Full-time · Posted Oct 8, 2026
- Experience
- 4 years; alternatively, equivalent hands-on experience working with robotic or electromechanical systems.
About the job
Provides customer-facing troubleshooting and operational support for Fauna robots, resolving field issues across hardware and software while building support processes and documentation.
What you'll do
- Troubleshoot customer-reported robot issues, identify root causes, and coordinate resolution with engineering and field teams.
- Build and maintain support infrastructure, including case management, knowledge bases, playbooks, and customer-facing documentation.
- Analyze support metrics and recurring failures to improve escalations, troubleshooting, and product feedback.
What they ask for
- Experience troubleshooting and debugging technical systems and documenting findings.
- 4 years in technical support, applications engineering, systems engineering, or field engineering, or equivalent hands-on experience with robotic or electromechanical systems.
- Ability to communicate complex technical concepts clearly to technical audiences, verbally and in writing.
- Ability to manage multiple open issues, prioritize by severity and customer impact, and drive resolution.
Nice to have
- Experience supporting, integrating, testing, or applying robotic systems; familiarity with mechanical, electrical, or embedded systems.
- Familiarity with ROS, embedded systems, robotics middleware, ticketing systems, or field service operations.
Pay
USD 104,000.00 - 182,000.00 annually (base salary)
Tools
ROS
Model-written summary · the original posting is authoritative