Amazon
Finance Manager, Amazon Customer Service
$95K–$163K
Seattle, WA · Manager · Full-time · Posted May 26, 2026
- Experience
- 5+ years in each of the three basic qualification areas; preferred qualifications include 6+ years in either of two stated areas.
About the job
Leads finance strategy and business partnership for Amazon Customer Service, supporting AI-driven product and technology initiatives through financial modeling, performance monitoring, and decision support.
What you'll do
- Build financial models and performance-monitoring mechanisms for investment decisions; evaluate AI initiatives and their customer-experience and cost impacts.
- Advise senior leaders, lead business reviews, and present financial insights and recommendations.
- Lead cross-functional workstreams across Product, Tech, Science, and Finance; drive adoption and mentor junior team members.
What they ask for
- 5+ years of tax, finance, or related analytical field experience.
- 5+ years leading cross-functional initiatives that drive financial performance and strategy.
- 5+ years dissecting financial data and identifying patterns that support business strategy.
Nice to have
- 6+ years identifying inaccurate or incomplete data, finding root causes, and implementing escalation plans; or 6+ years delivering impactful financial models and recommendations for complex business challenges.
- MBA or CPA; experience with large-scale data tools and financial systems, forecasting, budgeting, and variance analysis.
Pay
95,400.00 - 163,200.00 USD annually (base salary)
Tools
SQL, MS Access, Essbase, Cognos, Oracle, SAP, Lawson, JD Edwards
AI focus
Partner with Product & Technology teams building AI tools for Customer Service; evaluate AI-driven initiatives and quantify customer-experience and cost-to-serve impacts; use AI and automation tools to improve productivity and scale finance processes.
Model-written summary · the original posting is authoritative