Amazon
Finance Manager, Customer Service Defect Elimination team
$95K–$163K
Seattle, WA · Manager · Full-time · Posted Jul 7, 2026
- Experience
- 5+ years in each of the specified experience areas: tax, finance, or related analytical work; leading cross-functional financial performance and strategy initiatives; applying financial KPIs; and building reports/data sets for decisions.
- Education
- Bachelor's degree in finance, accounting, or related field.
About the job
The Finance Manager partners with Customer Experience Improvement teams to evaluate investments, measure financial impact, and shape planning and resource decisions for customer experience initiatives.
What you'll do
- Build financial models and validate CX improvement projects, including sizing assumptions and accountability for outcomes.
- Develop entitlement and sizing frameworks, financial controls, and impact methodologies across the CXI portfolio.
- Provide financial insights, planning support, and recommendations to senior leaders; improve scalable finance processes using AI and automation.
What they ask for
- Bachelor's degree in finance, accounting, or a related field.
- 5+ years of tax, finance, or related analytical field experience.
- 5+ years leading cross-functional initiatives that drive financial performance and strategy.
- 5+ years applying financial KPIs to analyses and building financial and operational reports/data sets for business decisions.
Nice to have
- Experience with automation and analysis for process improvements, or financial models and recommendations with demonstrated business impact.
- Experience communicating to senior leadership or using large-scale data/reporting tools and financial systems.
Pay
95,400.00 - 163,200.00 USD annually (base salary)
Tools
AI, SQL, MS Access, Essbase, Cognos, Oracle, SAP, Lawson
AI focus
Establish financial controls for AI-powered platform investments and champion AI/automation tools to improve productivity and scale finance processes.
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