Amazon
Global Head for Customer Experience & Risk , Amazon Agentic Payments
$198K–$268K
Seattle, WA · Full-time · Posted Oct 21, 2026
- Experience
- 10+ years of end-to-end product delivery; 6+ years of team management.
- Education
- Bachelor's degree
About the job
Leads global customer experience, product strategy, and fraud and risk operations for Amazon agentic payments.
What you'll do
- Define the global customer experience vision and authentication framework for agentic payments, aiming for accessible, high-converting journeys and reduced fraud.
- Set product vision, strategy, and roadmap; partner with product, legal, business development, and engineering teams on scalable, compliant solutions.
- Lead and develop product, design, and operations teams, including efforts to reduce fraud and bad debt.
What they ask for
- 10+ years of end-to-end product delivery experience
- 6+ years of team management experience
- Experience owning or driving roadmap strategy and definition
- Bachelor's degree and experience in fraud, risk management, and operations
Nice to have
- Experience delivering consumer software products and services in a high-growth environment
- Experience in payments or e-commerce; strong technical acumen and ability to partner with deep-tech engineering organizations
Pay
197,900.00 - 267,800.00 USD annually (base salary)
Model-written summary · the original posting is authoritative