Amazon
Global Security Operations Center Manager, Protective Services, Business Assurance Center
$74K–$130K
Arlington, VA · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 5+ years in a high-volume, high-intensity environment; 2+ years of team management and performance experience.
- Education
- Bachelor's degree or equivalent.
- Visa sponsorship
- Candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Manages shift-based global security operations teams delivering alarm management, incident response, and customer support for Amazon corporate offices.
What you'll do
- Lead teams conducting remote security monitoring, incident management, and response across global offices.
- Manage service delivery, KPIs, SLAs, staffing priorities, escalations, and operational performance reporting.
- Oversee written security communications and lead process-improvement activities.
What they ask for
- Bachelor's degree or equivalent.
- 5+ years of experience in a high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center.
- Experience in incident or threat management, investigations, law enforcement, security operations, crisis management, or a related field involving threat assessments, workplace investigations, and/or incident response.
- Experience drafting, editing, and publishing written products; 2+ years of team management and performance experience; and experience in root cause analysis and error correction.
Nice to have
- Experience managing contract security and physical security programs, including Access Control/Intrusion Detection and CCTV Surveillance systems.
- Experience presenting to senior leadership; advanced relevant education/certification; or a track record of cross-functional trust and data-driven decision-making.
Pay
74,400.00 - 130,100.00 USD annually (base salary)
Tools
Access Control/Intrusion Detection, CCTV Surveillance systems, Lean Six Sigma
Model-written summary · the original posting is authoritative