Amazon
Global Security Operations Center Manager, Protective Services, Business Assurance Center
$74K–$130K
Arlington, VA · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 5+ years in a high-volume, high-intensity environment; 2+ years of team/performance management experience.
- Education
- Bachelor's degree or equivalent.
- Visa sponsorship
- Candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Leads shift-based global security operations teams delivering alarm management, incident response, and customer support for Amazon corporate offices.
What you'll do
- Manage teams handling remote security monitoring and incident management, including triage, escalation, and personnel allocation.
- Oversee service delivery, KPIs, SLAs, performance reporting, and written security communications.
- Develop team leadership and drive operational reviews and process improvements.
What they ask for
- Bachelor's degree or equivalent.
- 5+ years of experience in a high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center.
- Experience in incident or threat management, investigations, law enforcement, security operations, crisis management, or a related field involving threat assessments, workplace investigations, and/or incident response.
- Experience drafting, editing, and publishing written products; root cause analysis and error correction; and 2+ years of team/performance management experience.
Nice to have
- Experience managing contract security and physical security programs, including Access Control/Intrusion Detection and CCTV Surveillance systems.
- Experience presenting to senior leadership; advanced relevant education or certification; or a track record of cross-functional trust and data-driven decision-making.
Pay
74,400.00 - 130,100.00 USD annually (base salary)
Tools
Access Control/Intrusion Detection, CCTV Surveillance systems
Model-written summary · the original posting is authoritative