Amazon
Hardware Support Engineer, Robotics Technical Services
$82K–$144K
Detroit, MI +8 · Full-time · Posted Oct 2, 2026
- Location
- Detroit, MI
Erlanger, KY
Pittsburgh, PA
West Jefferson, OH
Etna, OH
Franklin, IN
North Randall, OH
Caledonia, MI
Pontiac, MI - Experience
- Preferred: 2+ years in SRE, systems engineering, systems administration, DevOps, security administration, or network administration; 1+ years building scripts, tooling, and automation for large-scale computing environments.
- Education
- Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field.
About the job
Supports advanced robotics systems across Amazon’s fulfillment network by launching and troubleshooting hardware, improving maintenance and monitoring processes, and connecting field technicians with engineering teams.
What you'll do
- Support implementations, upgrades, audits, and troubleshooting of robotics systems; resolve mechanical and system issues.
- Develop monitoring tools, diagnostic solutions, preventive maintenance procedures, escalation processes, and spare-parts systems.
- Train site teams, report performance, and relay customer feedback to engineering and support teams.
What they ask for
- Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or a related STEM field.
- Knowledge of networking fundamentals.
- Experience working in a 24/7 production environment.
- Knowledge of configuration management systems (such as Puppet, Chef, or Ansible) and experience in Linux systems administration and/or development.
Nice to have
- Knowledge of Six Sigma tools, Lean techniques, PMP, or similar standards.
- Experience in SRE, systems engineering/administration, DevOps, security or network administration, automation for large-scale computing environments, or network capture and systems troubleshooting.
Pay
82,400.00 - 144,100.00 USD annually (base salary)
Tools
Puppet, Chef, Ansible, Linux
Model-written summary · the original posting is authoritative